Frequently Asked Questions


When will the competition end?

The competition will be closed when the countdown timer hits zero.


Are my financial details secure?

We use secure, encrypted connections across our website and do not hold your card details on our servers. Our payment providers are fully PCI and ISO compliant, and we leave all of the financial processing to them. LuxeGiveaways will never see, store or share any of your financial data.


Is this site secure?

Our website address starts with HTTPS, the ‘S’ means that the connection is secure.
If viewing on a computer you’ll also see a padlock in the address bar which you can click for more information about our website security.


What details do you hold and what do you do with them?

We only hold basic details of our customers, this is to ensure we can contact the winners. We do not share details with any other third party.


How will I know if I won?

The winner will be contacted via email or telephone within 48 hours of the winning marker being identified by our system.


How long do I have to claim my prize?

Winners have 48 hours to respond and claim their prize after we contact them.


If I don’t win can I get a refund?

Sorry but you can’t get a refund if you don’t win.


What are the countdown timers for on the competitions?

The timers give you the time remaining on the competition. This is set at the start of the competition and WILL NOT BE EXTENDED.


How will I receive my prize if I win?

Some prizes will be collected from a store local to the winner. Winners must provide identification in order to collect the prize. Other prizes will be shipped directly by ourselves and will be fully tracked and insured.


How is the winner decided?

Each entry has a marker which you place on the Spot The Ball photograph, once the competition closes our system will identify the marker which is closest to the actual location of the ball.


Can I choose a different prize?

Unfortunately not. Although a cash alternative valued at 80% of the retail price of the prize can be offered.


What if a prize isn’t claimed within the 48 hour period?

If a prize isn’t claimed we reserve the right to redraw the competition and offer the prize to another ticket holder


How many tickets can I buy?

You can buy as many tickets as you wish, upto the maximum available for the competition.


Can I enter more than one competition at a time?

Yes, you can enter as many as you wish.


Will the timer increase?

No, the timers are set at the start of the competition, once this hits zero the option to purchase tickets will be removed and the competition will be closed.


Is there a cash alternative?

Should there be an issue with the prize that is out of our control we reserve the right to offer a cash alternative, this may be less than the retail value of the prize offered.


Where do you get the photographs from?

The photographs that we use in our Spot The Ball are all owned by ourselves. We use a professional photographer (with the permission of the football clubs) to attend matches and take the photographs that we use so that the photographs that we use are unique.

How It Works

How It Works?

To enter one of our competitions, please see a brief step by step guide below:


Join Competitions   Learn more


How It Works 1

1. Choose which competition you would like to enter.

How It Works 2

2. Place your markers on our Spot The Ball photograph.

How It Works 3

3. Purchase your tickets through our secure Payment Processor.

FAQ

Verified
I've toyed around with similar sites, this one seems to have better odds, great prizes and really simple to use. Definitely worth a pop.
Tim cowap
Tim cowap
2020-07-22
Verified
So many to choose from and really easy to enter, my preferred competition site right now. Hopefully i'll get a win soon.
Martyn Colley
Martyn Colley
2020-07-22
Verified
Great site, great odds, easy to use and loads of choice. Better than the competitors.
Jo Gardner
Jo Gardner
2020-07-22
Verified
Huge variety of prizes and the best chances of winning I've found on these websites. Slowly becoming my new obsession as it's so easy to play. Fingers crossed that I win.
Steve Copeland
Steve Copeland
2020-07-21
Verified
I won a DJI Osmo pocket in March and I collected it from Argos. I’ve never won anything before and was over the moon ?? great correspondence and easy instructions. Highly recommend this company. You have to be in it to win it ? I did.
Roger Bailey
Roger Bailey
2020-07-16
Verified
I took a chance and a couple of weeks later got a call to say I'd won!!! The guys arranged for me to collect my watch from my nearest Beaverbrooks a couple of days later and I'm so impressed with it still!
gerard  williams
gerard williams
2020-06-30
  • Craig P

    £2,000 Beaverbrooks Gift Card Winner

    April 22, 2020

    “Arrived within 3 days of getting the call. I don’t have to buy the wife a present for a while now!”

  • Paul C

    PS4 Pro 1TB Winner

    April 27, 2020

    “Never thought I’d win! Not sure what I’m going to do with it but for £3 I can’t complain”

  • Lorraine C

    Nintendo Switch Console Winner

    December 07, 2019

    “Thats an extra Christmas present for the kids they aren’t expecting! Thanks to the team at Luxe for making it so easy!”

  • Siobhan P

    Dior Oblique Saddle Bag Winner

    January 15, 2020

    “I bought 2 tickets for the Dior Saddle Bag and couldn’t believe it when I got the call to say I’d won! My Husband now wants me to enter more competitions!”

  • Roger B

    DJI Osmo Pocket Winner

    March 02, 2020

    “Well impressed with the service, picked up from Argos with no problems”

  • Clive D

    Apple MacBook Pro Winner

    June 13, 2020

    “Needed a new one but didn’t want to spend the money. Bought 2 tickets and won! winner winner chicken dinner!”

  • Gina B

    Samsung 65″ 4K HDTV Winner

    December 11, 2019

    “Just in time for Christmas. This should keep the kids quiet and give me my TV back.”

  • Joanne G

    DJI Osmo Pocket Winner

    February 27, 2020

    “Can’t wait to use this on holiday! Thanks so much guys”

  • Billy C

    Sony PlayStation 5 Console Winner

    December 4, 2020

    “So happy to win the PS5 Console for my son for Xmas, was impossible to get, can’t wait to receive it and wrap it up and watch his big smile on the big day. Thank You LuxeGiveaways”

  • Gerrard W

    Tag Heuer F1 Chronograph Winner

    December 22, 2019

    “I’m still in shock! I can’t believe how easy it was to win! Hopefully I’ll win another soon!”