Frequently Asked Questions


When will the competition end?

The competition will be drawn within 48 hours of the last ticket being sold


Are my financial details secure?

We use secure, encrypted connections across our website and do not hold your card details on our servers. Our payment providers are fully PCI and ISO compliant, and we leave all of the financial processing to them. LuxeGiveaways will never see, store or share any of your financial data.


Is this site secure?

Our website address starts with HTTPS, the ‘S’ means that the connection is secure.
If viewing on a computer you’ll also see a padlock in the address bar which you can click for more information about our website security.


What details do you hold and what do you do with them?

We only hold basic details of our customers, this is to ensure we can contact the winners. We do not share details with any other third party.


How will I know if I won?

The winner will be contacted via email or telephone within 48 hours of the winner being decided.


How long do I have to claim my prize?

Winners have 48 hours to respond and claim their prize after we contact them.


If I don’t win can I get a refund?

Sorry but you can’t get a refund if you don’t win.


I noticed a competition had a slight increase in tickets remaining?

This happens occasionally, normally it is due to a customers payment being declined, resulting in their allocation of tickets being added back to the stock level.


Why don’t you have countdown timers on all competitions?

We believe in being transparent, you may notice that a lot of our competitors have timers… but if you watch them closely they will on occasion increase the time to extend the competition and sell more tickets. We don’t want to do this so instead we place estimated timers on some of our competitions which automatically updates itself to give you an idea of when the competition is likely to sell out.


How will I receive my prize if I win?

Some prizes will be collected from a store local to the winner. Winners must provide identification in order to collect the prize. Other prizes will be shipped directly by ourselves and will be fully tracked and insured.


How do you choose the winner?

Each entry is assigned a ticket number, once all tickets are sold, we will use a random number generator to select a number live on Facebook. The person who matches this number is declared the winner.


Can I choose a different prize?

Unfortunately not. Although a cash alternative valued at 80% of the retail price of the prize can be offered.


What if a prize isn’t claimed within the 48 hour period?

If a prize isn’t claimed we reserve the right to redraw the competition and offer the prize to another ticket holder


How many tickets can I buy?

You can buy as many tickets as you wish, upto the maximum available for the competition.


Can I enter more than one competition at a time?

Yes, you can enter as many as you wish.


What is “Estimated sell out by”

Estimated sell out is an algorythm that calculates the volume of tickets remaining, the volume of sales within the last 24 hours and estimates the time remainig in which the tickets will sell. This is not when the competition will close but just an estimation.


Is there a cash alternative?

Should there be an issue with the prize that is out of our control we reserve the right to offer a cash alternative, this may be less than the retail value of the prize offered.


What if I get the question wrong?

Our questions are designed to test both skill and knowledge. If you answer incorrectly, your tickets will not be entered into the draw and you will not be eligible for any refund. Please ensure you use due care, thought, skill and knowledge when answering.

How It Works

How It Works?

To enter one of our competitions, please see a brief step by step guide below:


Join Competitions   Learn more


How It Works 1

1. Choose which competition you would like to enter.

How It Works 2

2. Answer the skill-based question correctly.

How It Works 3

3. Pick the number of entries into the competition. This varies for each competition as set by us the Promotor.

FAQ

Verified
I've toyed around with similar sites, this one seems to have better odds, great prizes and really simple to use. Definitely worth a pop.
Tim cowap
Tim cowap
2020-07-22
Verified
So many to choose from and really easy to enter, my preferred competition site right now. Hopefully i'll get a win soon.
Martyn Colley
Martyn Colley
2020-07-22
Verified
Great site, great odds, easy to use and loads of choice. Better than the competitors.
Jo Gardner
Jo Gardner
2020-07-22
Verified
Huge variety of prizes and the best chances of winning I've found on these websites. Slowly becoming my new obsession as it's so easy to play. Fingers crossed that I win.
Steve Copeland
Steve Copeland
2020-07-21
Verified
I won a DJI Osmo pocket in March and I collected it from Argos. I’ve never won anything before and was over the moon ?? great correspondence and easy instructions. Highly recommend this company. You have to be in it to win it ? I did.
Roger Bailey
Roger Bailey
2020-07-16
Verified
I took a chance and a couple of weeks later got a call to say I'd won!!! The guys arranged for me to collect my watch from my nearest Beaverbrooks a couple of days later and I'm so impressed with it still!
gerard  williams
gerard williams
2020-06-30
  • Roger B

    DJI Osmo Pocket Winner

    March 02, 2020

    “Well impressed with the service, picked up from Argos with no problems”

  • Billy C

    Sony PlayStation 5 Console Winner

    December 4, 2020

    “So happy to win the PS5 Console for my son for Xmas, was impossible to get, can’t wait to receive it and wrap it up and watch his big smile on the big day. Thank You LuxeGiveaways”

  • Paul C

    PS4 Pro 1TB Winner

    April 27, 2020

    “Never thought I’d win! Not sure what I’m going to do with it but for £3 I can’t complain”

  • Siobhan P

    Dior Oblique Saddle Bag Winner

    January 15, 2020

    “I bought 2 tickets for the Dior Saddle Bag and couldn’t believe it when I got the call to say I’d won! My Husband now wants me to enter more competitions!”

  • Clive D

    Apple MacBook Pro Winner

    June 13, 2020

    “Needed a new one but didn’t want to spend the money. Bought 2 tickets and won! winner winner chicken dinner!”

  • Joanne G

    DJI Osmo Pocket Winner

    February 27, 2020

    “Can’t wait to use this on holiday! Thanks so much guys”

  • Gina B

    Samsung 65″ 4K HDTV Winner

    December 11, 2019

    “Just in time for Christmas. This should keep the kids quiet and give me my TV back.”

  • Gerrard W

    Tag Heuer F1 Chronograph Winner

    December 22, 2019

    “I’m still in shock! I can’t believe how easy it was to win! Hopefully I’ll win another soon!”

  • Craig P

    £2,000 Beaverbrooks Gift Card Winner

    April 22, 2020

    “Arrived within 3 days of getting the call. I don’t have to buy the wife a present for a while now!”

  • Lorraine C

    Nintendo Switch Console Winner

    December 07, 2019

    “Thats an extra Christmas present for the kids they aren’t expecting! Thanks to the team at Luxe for making it so easy!”